Shipping, Returns and Warranty

Shipping Policy:

Common Carrier: Most orders are shipped via a common carrier directly from the manufacturing facility. Your delivery day and time window will be provided to you. You must have one or more people available to offload the products. It is the freight company’s policy to get your products to the back of the truck and you must break down the pallet and off-load the material in your driveway or yard. Any special arrangements needed for delivery, such as liftgate or pick up at the terminal must be discussed. PLEASE INSPECT ALL PACKAGES AND MATERIALS FOR DAMAGE OR SHORTAGES BEFORE YOU SIGN THE SHIPPING DOCUMENTS. We reserve the right to cancel any order and delivery for any reason. 

​

Damages or shortages: Damages or shortages do occur on occasion. Take a photo of all packaging at delivery, even if not damaged. Please inspect your products as soon as possible and mark the shipping documents with the appropriate information. With damages, snap a photo with your cell phone as a record for the claim. If because of time or weather restraints, you are unable to check everything at the time of delivery. Please mark the documents, as “Damaged”. If you do not sign the Bill of Lading as “Damaged” and you would like to make a claim, 

Once you have collected all the photos and documentation, contact customer service as soon as possible so that we can file the claim with our vendor and get a new product(s) to you.

UPS: Small packages shipped by UPS or Fed Ex will be left at your door subject to inspection by you at a later time. For damages or shortages, please contact customer service.

Note: Free shipping is offered in our service area. 

 

Return Policy:

Products that need to be returned for any reason other than damaged or incorrect shipment must be done within 10 days of delivery. You must contact customer service to receive an MRN (Material Return Number) and form. No returns will be accepted without prior approval. Returned products for any reason other than the shipper’s error or damage will be subject to a restocking fee of 25%. Custom or special order products cannot be returned or canceled once they are produced. The customer will be responsible for all freight and related charges for returned products. Orders can’t be canceled within two business days of delivery date. 

 

​Refused Shipment at time of Delivery, or no Receiver: 

Orders that are refused at time or delivery, or no authorized person is present to receive the order, will be subject to, a  fee up to 25% of the purchase price. In case of damaged merchandise, these charges will be waived.  If you believe the product is wrong, or arrives damaged, you can reject the order, but may be subject to fees, if order is found to be correct.

​

DISCLAIMER; LIMITATIONS OF LIABILITY:

(a) EACH PRODUCT IS PROVIDED ON AN “AS IS” BASIS. SELLER DOES NOT MAKE ANY REPRESENTATION OR WARRANTY, EXPRESS, ORAL, IMPLIED OR STATUTORY, WITH RESPECT TO ANY PRODUCT, AND SELLER SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY WITH RESPECT TO EACH PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF QUALITY, COMPLETENESS, PERFORMANCE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. SELLER DOES NOT ASSUME ANY OTHER OBLIGATION OR RESPONSIBILITY WITH RESPECT TO THE PRODUCTS, AND SELLER HAS NOT AUTHORIZED ANY PERSON TO ASSUME ANY OTHER OBLIGATION OR RESPONSIBILITY ON ITS BEHALF.

(b) TO THE GREATEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL SELLER, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE TO BUYER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, INDIRECT, PUNITIVE, EXEMPLARY, OR ENHANCED DAMAGES ARISING OUT OF THIS AGREEMENT OR ANY PRODUCT, INCLUDING CUSTOMER’S COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, INABILITY TO OBTAIN SUBSTITUTE GOODS, DELAY, WORK STOPPAGE, LOSS OF USE, LOSS OF TIME, INCONVENIENCE, OR LOSS OF PROFIT DAMAGES OF ANY KIND OR NATURE WHATSOEVER, EVEN IF SELLER IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE FOREGOING DAMAGES ARE BASED ON DEFECTS IN THE PRODUCTS, NEGLIGENCE (INCLUDING GROSS NEGLIGENCE) OR OTHER TORT, WARRANTY, CONTRACT, INDEMNITY, BREACH OF ANY PROMISE, STRICT LIABILITY OR OTHERWISE. THE MAXIMUM LIABILITY, IF ANY, OF SELLER, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AND EMPLOYEES FOR ALL DIRECT DAMAGES RESULTING FROM ANY PRODUCT AND SELLER’S OBLIGATIONS UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL PURCHASE PRICE PAID TO SELLER WITH RESPECT TO THE APPLICABLE PRODUCTS.

 

3. INDEMNITY:

Buyer shall indemnify, defend and hold harmless Seller, its affiliates, officers, directors, employees, suppliers, and agents (the “Seller Indemnified Parties”), from and against any and all third-party claims, and all costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) incurred in connection with those third-party claims in any way arising out of, resulting from or relating to: (a) Seller’s production of any Product in conformity with the specifications in the Quotation; or (b) Buyer’s use of any Products, including death, personal injury, damage to property, or damage to the environment. If Buyer fails to indemnify a Seller Indemnified Party as required by this Agreement, then Buyer shall pay for any damages (including reasonable attorneys’ fees), claims, losses, fees, expenses and costs incurred by the Seller Indemnified Party in enforcing the terms of this Agreement.